Blizzard Lighting SnoKontrol (Rev B) - Manual (Page 18)

SNOKONTROL Manual Rev B.
Page 18
Copyright © 2010-2013 Blizzard Lighting, LLC.
ALL RIGHTS RESERVED
4.2 Keeping Your SNOKONTROL As Good As New
The SNOKONTROL you’ve received is a rugged, tough piece of pro lighting equipment, and as
long as you take care of it, it will take care of you. That said, like anything, you’ll need to take
care of it if you want it to operate as designed. You should absolutely keep the fixture clean,
especially if you are using it in an environment with a lot of dust, fog, haze, wild animals, wild
teenagers or spilled drinks.
Cleaning the surface routinely with a suitable cleaner is useful for keeping the faders clean and
in good operating condition.
In transit, keep the fixtures in cases. You wouldn’t throw a prized guitar, drumset, or other piece
of expensive gear into a gear trailer without a case, and similarly, you shouldn’t even think about
doing it with your shiny new light fixtures.
Common sense and taking care of your fixtures will be the single biggest thing you can do to
keep them running at peak performance and let you worry about designing a great light show,
putting on a great concert, or maximizing your client’s satistfaction and “wow factor.” That’s
what it’s all about, after all!
4.3 Returns (Gasp!)
We’ve taken a lot of precautions to make sure you never even have to worry about sending a
defective unit back, or sending a unit in for service. But, like any complex piece of equipment
designed and built by humans, once in a while, something doesn’t go as planned. If you find
yourself with a fixture that isn’t behaving like a good little fixture should, you’ll need to obtain a
Return Authorization (RA).
Don’t worry, this is easy. Just send an email to [email protected], and we’ll issue
you an RA. Then, you’ll need to send the unit to us using a trackable, pre-paid freight method.
We suggest using USPS Priority or UPS. Make sure you carefully pack the fixture for transit, and
whenever possible, use the original box & packing for shipping.
When returning your fixture for service, be sure to include the following:
1.) Your contact information (Name, Address, Phone Number, Email address).
2.) The RA# issued to you
3.) A brief description of the problem/symptoms.
We will, at our discretion, repair or replace the fixture. Please remember that any shipping dam-
age which occurs in transit to us is the customer’s responsibility, so pack it well!
4.4 Shipping Issues
Damage incurred in shipping is the responsibility of the shipper, and must be reported
to the carrier immediately upon receipt of the items. Claims must be made within
seven (7) days of receipt.