Western Digital My Book Essential User Manual - Manual (Page 62)

MY BOOK ESSENTIAL
USER MANUAL
TROUBLESHOOTING – 57
Troubleshooting
This chapter includes the following topics:
Installing, Partitioning, and Formatting the Drive
Frequently Asked Questions
If you have problems installing or using this product, refer to this troubleshooting section
or visit our support website at
support.wdc.com and search our knowledge base for
more help.
Installing, Partitioning, and Formatting the Drive
*The FAT32 file system has a maximum individual file size of 4 GB and cannot create par-
titions larger than 32 GB in Windows; however, Windows users can overcome these file
size limitations by formatting the drive to NTFS using the Disk Management utility. See
answer ID 1287 at
support.wdc.com and article IDs 314463 and 184006 at sup-
port.microsoft.com for further details. To create partitions larger than 32 GB in FAT32
when reformatting the drive, download the External USB/FireWire FAT32 Formatting Util-
ity from
support.wdc.com/download .
Frequently Asked Questions
Q: How do I determine whether or not my system supports USB 3.0 or USB 2.0?
A: Refer to your USB card documentation or contact your USB card manufacturer.
Note: If your USB 3.0 or USB 2.0 controller is built in to the system motherboard,
be sure to install the appropriate chipset support for your motherboard.
Refer to your motherboard or system manual for more information.
Q: What happens when a USB 3.0 or USB 2.0 device is plugged into a USB 1.1 port or
hub?
A: USB 3.0 and USB 2.0 are backward-compatible with USB 1.1. When connected to a
USB 1.1 port or hub, a USB 3.0 or USB 2.0 device operates at the USB 1.1 full speed
of up to 12 Mbps.
If your system includes a PCI Express slot, you can achieve Super-Speed USB
transfer rates by installing a PCI Express adapter card. Contact the card
manufacturer for installation procedures and more information.
Q: Why is the data transfer rate slow?
A: Your system may be operating at USB 1.1 speeds due to an incorrect driver
installation of the USB 3.0 or USB 2.0 adapter card or a system that does not
support USB 3,0 or USB 2.0.
Note: If an additional external drive is connected to the WD product, USB
bandwidth is shared and may affect performance.
How to Answer ID
„ Install, partition, and format the drive in Windows XP and Vista 207, 3322
„ Install, partition, and format the drive to Mac OS X 10.4.11 and 10.5+ 287, 3323
„ Reformat from Mac GPT to Windows XP NTFS 3645
„ Reformat the drive from Mac GPT to Windows Vista NTFS format 3647
„ Obtain and reinstall the original software included with this product 1425
„ Format the drive to the FAT32 file system* 1364
„ Use the drive on a Mac and a PC simultaneously 291
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