Environmental Express HotBlock Pro - Manual (Page 3)

800.745.8218 / 843.576.1147 / www.environmentalexpress.com Environmental Express • 1
HotBlock™ Pro™: Operation and Instruction Manual Warranty
Limited Warranty
The HotBlock™ Pro™ blocks and controller are warranted against defects in materials and workmanship when used in
accordance with applicable instructions, for a period of one year from the date of shipment. This warranty extends to parts,
labor, and any approved transportation charges. This warranty applies only to damage or failure caused by normal laboratory
use. The warranty is limited to product repair. If Environmental Express, Inc. is unable to repair the HotBlock™ Pro™, the
customer may, at his or her option, receive a replacement unit or a full refund. Operating the HotBlock™ Pro™ at temperatures
higher than 180°C will void the warranty.
Environmental Express makes no other warranty, expressed or implied for this product with respect to merchantability,
fitness for a particular use or any other matter. Environmental Express is not liable for any consequential or compensatory
damages arising from use of, or in conjunction with this product. The maximum liability shall be the invoice price of this
product.
2345 A Charleston Regional Pkwy • Charleston, SC 29492
Call 800.343.5319 or 843.881.6560 • www.environmentalexpress.com
Product Information:
Item # Date of Purchase
HotBlock™ Pro™ Serial #
Please record the serial # of your HotBlock™ Pro™ here for easy reference. Your serial # is located on the back of your HotBlock™ Pro™.
Repair Policies
Under Warranty Repair:
If the HotBlock™ Pro™ should fail to operate within the warranty period (one year from date of shipment) Environmental
Express will repair it and ship it back to the customer at our expense. The remainder of the warranty period will be honored
from the original ship date. Environmental Express will bear the cost of ground transportation both to and from the
customer’s location, and bear the cost of any parts, labor and cleanup required. However, if it is determined that the damage
to the HotBlock™ Pro™ was caused by negligence or improper use, this warranty will not apply. The warranty is also void if
the system is used beyond its intended purpose or in the event of any unauthorized repair. In such cases, reasonable and
customary repair charges will apply. Repair charges will be quoted prior to work being done.
Out of Warranty Repair:
If the HotBlock™ Pro™ fails after the warranty period has lapsed, the repair procedure is as follows:
First, notify an Environmental Express customer service representative of product’s failure and place an order for repair.
Whenever possible, our customer service technician will walk you through possible troubleshooting scenarios which may
enable you to repair your block on site.
If on-site repair is not possible, the customer may return the non-working unit to Environmental Express using
A manually operated HotBlock TM loaner MAY be available during the repair period. There are only a limited
number of these units. A reasonable charge for “cleanup” will be charged if a loaner is issued. The customer will be
responsible for all shipping charges associated with a loaner unit.