Service and warranty, Reporting safety defects – BMW 528I XDRIVE User Manual
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Service and warranty
We recommend that you read this publication
thoroughly.
Your BMW is covered by the following warran-
ties:
>
New Vehicle Limited Warranty
>
Rust Perforation Limited Warranty
>
Federal Emissions System Defect Warranty
>
Federal Emissions Performance Warranty
>
California Emission Control System Limited
Warranty
Detailed information about these warranties is
listed in the Service and Warranty Information
Booklet for US models or in the Warranty and
Service Guide Booklet for Canadian models.
Your vehicle has been specifically adapted and
designed to meet the particular operating con-
ditions and homologation requirements in your
country and continental region in order to
deliver the full driving pleasure while the vehicle
is operated under those conditions. If you wish
to operate your vehicle in another country or
region, you may be required to adapt your vehi-
cle to meet different prevailing operating condi-
tions and homologation requirements. You
should also be aware of any applicable warranty
limitations or exclusions for such country or
region. In such case, please contact Customer
Relations for further information.
Reporting safety defects
For US customers
The following applies only to vehicles owned
and operated in the US.
If you believe that your vehicle has a defect
which could cause a crash or could cause injury
or death, you should immediately inform the
National Highway Traffic Safety Administration,
NHTSA, in addition to notifying BMW of North
America, LLC, P.O. Box 1227, Westwood, New
Jersey 07675-1227, Telephone 1-800-831-
1117.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a safety
defect exists in a group of vehicles, it may order
a recall and remedy campaign. However,
NHTSA cannot become involved in individual
problems between you, your center, or BMW of
North America, LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to
http://www.safercar.gov; or write to: Adminis-
trator, NHTSA, 400 Seventh Street, SW.,
Washington, DC 20590. You can also obtain
other information about motor vehicle safety
from http://www.safercar.gov
For Canadian customers
Canadian customers who wish to report a
safety-related defect to Transport Canada,
Defect Investigations and Recalls, may call 1-
800-333-0510 toll-free from anywhere in Can-
ada or 1-613-993-9851 from the Ottawa region
and from other countries, or contact Transport
Canada by mail at: Transport Canada, ASFAD,
Place de Ville, Tower C, 330 Sparks Street,
Ottawa, ON, K1A 0N5.
You can also obtain other information about
motor vehicle safety from http://www.tc.gc.ca
Online Edition for Part no. 01 41 2 602 678 - © 08/09 BMW AG
Online Edition for Part no. 01 41 2 602 678 - © 08/09 BMW AG