Allworx TSP - Manual (Page 22)

TSP Installation Guide 2.2.2.0
Page 16 Toll Free 1-800-ALLWORX * 585-421-3850
wwww.allworx.com
Revised: 7/24/13
The Outlook contacts
dialer displays a dialog
which states “To start
call, lift receiver”, and I
can’t figure out how to
dial my Outlook
contact. The dialer configuration uses a
modem and not the Allworx
TSP. To use the Allworx TSP,
configure it for use. 1. Navigate to Start > Control Panel > Phone
and Modem > Advanced.
2. Verify the Allworx TSP is present in the list.
a. If the Allworx TSP is not present in the
telephony providers list:
• Click Add…
• Select Allworx TSP from the list.
• Click Add.
• Select Allworx TSP provider from the
list.
• Click OK.
b. If the Allworx TSP is present in the
telephony providers list:
• Select Allworx TSP provider from the
list.
• Click OK.
Cannot make a TAPI
call when running
Microsoft
Communicator and
Outlook. There is a known issue with
Microsoft Outlook 2007 and
Outlook 2010 such that users
cannot make a TAPI call if
either is running in conjunction
with Microsoft Office
Communicator 2007. Corrective information is available in Microsoft
Knowledge Base Article 959625. Depending on
the version of these tools active at the time, the
TAPI application requires a Microsoft hot-fix
and/or a registry setting change to enable a
successful TAPI call.
Problem Cause Solution