AirLive Air4G User Manual

Page 76

4. Troubleshooting

AirLive Air4G User’s Manual 71

Please check the following items:

Make sure you have inserted a validated SIM card in the 3G/4G data card,
and the subscription from ISP is still available

II. If you activate PIN code check feature in SIM card, making sure the PIN

code you fill in dial-up page is correct

III. Checking with your ISP to see all dial-up settings are correct

IV. Make sure 3G/4G signal from your ISP is available in your environment

D. What can I do if my router can’t recognize my 3G/4G data card even it is

plugged?

There might be compatibility issue with some certain 3G/4G cards. Please

check the latest compatibility list to see if your 3G/4G card is already

supported.

E. What should I insert in APN, PIN Code, Account, Password, Primary DNS,

and Secondary DNS?

The device will show this information after you choose country and Telcom.

You can also check these values with your ISP.

F. Which 3G/4G network should I select?

It depends on what service your ISP provide. Please check your ISP to know

this information.

G. Why my 3G/4G connection is keep dropping?

Please check 3G/4G signal strength from your ISP in your environment is

above middle level.

Something wrong with the wireless connection?

A. Can’t setup a wireless connection?

Ensure that the SSID and the encryption settings are exactly the same to

the Clients.

II. Move the Air4G and the wireless client into the same room, and then test

the wireless connection.

III. Disable all security settings such as

WEP, and MAC Address Control.

IV. Turn off the Air4G and the client, then restart it and then turn on the client

again.