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Troubleshooting, 1 general errors, 2 error messages – Eppendorf Thermomixer R User Manual

Page 23: 6 troubleshooting

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6 Troubleshooting

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Thermomixer comfort / Thermomixer R — Operating Manual

6

Troubleshooting

6.1 General errors

6.2 Error messages

Hint!

If the proposed measures to remedy the fault repeatedly do not deliver the desired

result, contact your local Eppendorf partner. The addresses of our dealers are available

on our website www.eppendorf.com, the addresses of our sales offices are on the

penultimate page of this operating manual.

Symptom /

message

Cause

Remedy

Display remains

dark.

No mains connection.

Device fuse defective.

Check the mains connection

and the power supply.

Switch the device on.

Nominal

temperature is not

reached.

At nominal values over 4 °C above

room temperature.

Set up the device in a cooler

environment.

The device does not

mix or control the

temperature.

Various causes are possible.

Contact your local Eppendorf

partner.

Symptom /

message

Cause

Remedy

MOTOR ERR

Motor is not turning.

1. Switch device off and wait for

10 seconds.

2. Switch the device on.

SPEED ERR

Motor is turning at overspeed.

1. Switch device off and wait for

10 seconds.

2. Switch the device on.

TOO HOT!

Thermoblock hotter than 110 °C.

1. Switch device off and wait for

10 seconds.

2. Switch the device on.

T-SENSOR ERR

Temperature sensor error.

1. Switch device off and wait for

10 seconds.

2. Switch the device on.

TEMP ERR!

Nominal temperature is not

reached.

1. Switch the device off and wait

for 10 seconds.

2. Switch the device on.

EEChksumERR
RAM ERR
EEprom ERR

Memory error

1. Switch the device off and wait

for 10 seconds.

2. Switch the device on.

HEAVY LOAD

The motor does not reach nominal

speed.

Check if the movement of the

exchangeable thermoblock is

obstructed (e.g. by jammed

object).

EN

Operating Manual

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