Kinesis FSMJ4 Savant Elite Programmable Foot Pedal User Manual
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excluding holidays.
When you contact Kinesis, be prepared to document your purchase date, as well as your
product model number and serial number. Also know the brand and model of your computer
and your computer’s operating system.
Repairs by authorized repair centers only
The product may be repaired by authorized, qualified personnel only. Unauthorized or
inexpertly carried-out repairs may seriously jeopardize the safety of the user (such as from
fire danger) and may invalidate your warranty.
Getting an RMA number prior to product repair
For any repair, whether or not it is covered by your warranty, you must contact Kinesis to
explain the problem, provide certain information, and get an RMA number to write on your
package. Packages sent to Kinesis without first obtaining an RMA number may be refused,
and the product will not be repaired without information and instructions from the owner.
Packaging and Shipping
If you need to ship the Product, use its original or other packaging that protects it against
impact and shock. Be sure to contact Kinesis for an RMA number and Kinesis’ shipping
address. You should insure the package since Kinesis is not responsible for items until they
are received by the Kinesis repair center.
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