Kinesis FSMJ4 Savant Elite Programmable Foot Pedal - Manual (Page 23)

T
ROUBLESHOOTING AND
T
ECHNICAL
S
UPPORT
Status lights
If a problem is suspected, the first place to check is the status lights. If the green LED
displays a steady light, the unit is operating normally in “play mode.” If there is no LED
illuminated, the system is not powered. If the red LED is illuminated, the unit is not ready
and requires attention.
If the green LED is flashing, the unit is in programming mode. Please see the chapter “
Customizing your foot switch” to learn more about re-programming the device.
Programming errors
If programming errors are detected by the foot switch, the LEDs will blink rapidly or both red
and green lights may be on at the same time. To reset and continue programming, try turning
the Programming switch off (to the right), waiting for 5-10 seconds, then turning it back on.
If that is not successful, unplug the device and wait for 10 seconds before replugging it. If
that is still not successful, try rebooting your computer.
Errors could occur for the following reasons:
•
The computer is not operating in a mode to accept the key codes (for example, it may
be rebooting).
• Too many key codes were entered. The maximum is approximately 750 per pedal.
• There may be an intermittent cable connection. Check all cables for proper connection.
• Problems with “half-key” actions: Unusual key codes can be programmed into the
Kinesis Programmable Foot Switch if the foot switch pedal is released before a
keyboard key is completely pressed and released. This can occur because the foot
switch can memorize a "half key" action (e.g. down only).
"Half keys" can cause “stuck key” behavior, which is especially confusing if the stuck key is
Shift, Ctrl, Alt, or a Windows key. If this mode occurs unintentionally, the stuck key can be
released by pressing and releasing the stuck keyboard key. Then repeat the programming
process, ensuring that keyboard keys are completely released before releasing the pedal of the
foot switch.
Contacting Kinesis Technical Support
Contact Kinesis technical support only after you have read the entire User’s Manual and still
have problems or unanswered questions. You may contact Kinesis Technical Support by E-
mail ([email protected]), fax (425-402-8181), or phone (800-454-6374 or 425-402-
8100). Technical support hours are 8:30am to 4:30pm Pacific time, Monday - Friday
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