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Tips and troubleshooting, If you can’t connect to the internet – Apple AirPort Time Capsule 802.11n (4th Generation) User Manual

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Tips and Troubleshooting

Youcanquicklysolvemostproblemswithyour

TimeCapsulebyfollowingtheadviceinthischapter.

IfYouCan’tConnecttotheInternet

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Try connecting to the Internet directly from your computer. If you can’t connect,
check to make sure your network settings are correct. If they appear to be correct
and you still can’t connect, contact your Internet service provider (ISP).

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Make sure you’re connecting to the correct wireless network.

IfYouForgotYourNetworkPasswordorTimeCapsulePassword

You can clear the AirPort network password or Time Capsule password by resetting
your Time Capsule.

To reset the Time Capsule password:

1

Use something pointed (such as a ballpoint pen) to press and hold down the reset
button for one second.

Important: 

If you hold the reset button for more than one second, you may lose your

network settings.