Apple Installing Your Motion 2 Software - Manual (Page 8)

Note: Your computer must be connected to the Internet to access Late-Breaking News.
Create Support Profile
There are certain support situations in which AppleCare may require information about
both your computer and how this particular application is configured. The Create
Support Profile command generates a file that contains the necessary information and
can be emailed to AppleCare. You would not normally use this feature unless directed
to by an AppleCare representative.
To create a support profile:
m Choose Help > Create Support Profile.
Contacting AppleCare Support
The Motion package contains documentation on the support options available from
Apple. Several levels of support are available. Whatever your issue, it’s a good idea to
have the following information immediately available. The more information you can
provide to the support agents, the faster they can address your issue.
• The registration number of Motion.
Important: The registration number is located on a sticker attached to the front of
this booklet. This number is different than the serial number. Do not lose your
registration number. AppleCare needs this number in order to provide you with
support, if needed.
• The version of Mac OS X you have installed. Choose Apple > About This Mac.
• The version of Motion you have installed. The Motion version number can be viewed
by choosing Apple > About Motion while Motion is open.
• The model of computer you are using
• How much RAM is installed in your computer. You can determine this by choosing
Apple > About This Mac.
• Any other third-party hardware that is connected to or installed in the computer,
including the manufacturers. Include hard disks, video cards, and so on.
There is also a command in the Motion Help menu that takes you directly to the
AppleCare website. AppleCare Support can be reached online at
http://
www.apple.com/support/motion .
To go to the AppleCare website from within Motion:
m Choose Help > Motion Support.
For information and Motion and other Apple professional application training:
m Choose Help > Apple Training Centers.
© 2005 Apple Computer, Inc. All rights reserved.
Apple, the Apple logo, Mac, Mac OS, and QuickTime are trademarks of Apple Computer, Inc., registered in the U.S. and other
countries. AppleCare is a service mark of Apple Computer, Inc., registered in the U.S. and other countries.
UP01120.DollyInstall Page 8 Sunday, March 13, 2005 9:46 PM