Apple AppleCare Protection Plan for Apple TV - Manual (Page 12)

12 English
Supported Computer and a “Supported Television”, meaning a television that meets the
Covered Equipment’s connectivity specifications.
4. What is Not Covered?
4.1 Hardware Service
The Plan does not apply to:
(i) Installation, removal or disposal of the Covered Equipment, or the provision of
equipment while the Covered Equipment is being serviced;
(ii) Damage caused by (a) a product that is not the Covered Equipment (b) accident, abuse,
misuse, liquid contact, fire, earthquake or other external cause, (c) operating the Covered
Equipment outside the permitted or intended uses described by the manufacturer, or
(d) service (including upgrades and expansions) performed by anyone who is not a
representative of Apple or an Apple Authorized Service Provider (“AASP”);
(iii) Covered Equipment with a serial number that has been altered, defaced or removed, or
has been modified to alter its functionality or capability without the written permission
of the manufacturer;
(iv) Covered Equipment that has been lost or stolen. This Plan only covers Covered
Equipment that is returned to Apple in its entirety;
(v) Cosmetic damage to the Covered Equipment including but not limited to scratches,
dents and broken plastic on ports;
(vi) Consumable parts, such as batteries, except in respect of battery coverage under APP for
iPod or unless failure has occurred due to a defect in materials and workmanship;
(vii) Preventative maintenance on the Covered Equipment; or
(viii) Defects caused by normal wear and tear or otherwise due to normal aging of the
product.
4.2 Technical Support
The Plan does not include:
(i) Issues that could be resolved by upgrading software to the then current version;