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Hp customer care repair, Hp customer care by phone, 77 hp customer care by phone – Philips PORTABLE RADIO CASS REC + CD User Manual

Page 77

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77

Problems?: HP Customer Care

• If you are in the U. S. and need a software update, you can

download the printer software from HP’s web site at:
http://www.hp.com/go/support. If you do not have access to the
web site, call (661) 257-5565. Software updates are available for
the cost of the CDs or diskettes plus shipping.

• If you are outside the U.S. and cannot download the driver from

HP Customer Care Online

(see page 75), call the

HP Customer

Care Center

(see page 77) nearest you.

HP Customer Care Repair

If your HP printer is ever in need of repair, simply call

the

HP Customer Care Center

. A trained service technician will

diagnose the problem and coordinate the repair process for you.
This service is free during your printer’s limited warranty period.
Beyond the warranty period, repairs are charged on a time and
materials basis.

HP Customer Care by Phone

Within 30 days from the time of your purchase, telephone support
is provided to you free of charge. However, if you are calling long
distance, long-distance charges may apply.

Before placing a call for help, please make sure that:

1

You have checked your Quick Start Poster and this User’s Guide for

installation and troubleshooting tips.

2

You have checked

HP Customer Care Online

(see page 75) for

product help.

3

If you are in the U.S., call

HP Customer Care Audio Tips

, our

toll-free automated support line at (877) 283-4684 for fast and
simple solutions to commonly asked HP DeskJet printer
questions.