Troubleshooting – New Buck Corporation CDVB200 User Manual
Page 32

TROUBLESHOOTING
 
Continued 
WARNING: If you smell gas
•
Shut off gas supply.
•
Do not try to light any appliance.
•
Do not touch any electrical switch; do not use any phone in your building.
•
Immediately call your gas supplier from a neighbor’s phone. Follow the gas 
supplier’s instructions. 
•
If you cannot reach your gas supplier, call the fire department.
 
 
 
IMPORTANT: Operating burner system where impurities in air exist may create odors. 
Cleaning supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or 
textiles, etc., create fumes. These fumes may mix with combustion air and create odors. 
These odors will dissapate over time. 
OBSERVED PROBLEM
 
Burner system produces unwanted odors 
 
 
 
Burner system shuts off in use 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Gas odor even when control knob is in OFF 
position 
 
 
 
Gas odor during combustion 
 
 
 
Dark residue on logs or inside of burner 
system 
POSSIBLE CAUSE
 
1. Gas 
leak.
See Warning statement
above
 
 
1. High or gusting winds 
 
 
 
2. Low 
line
pressure
 
3. Pilot is partially clogged 
 
4. Inner vent pipe leaking exhaust 
gasses into system
 
5. Glass too loose and air tight gasket 
leaks in corners after usage
6. Bad thermopile or thermocouple 
7. Improper vent cap installation 
 
 
1. Gas 
leak.
See Warning statement
above
 
2. Control valve defective 
 
1. Gas 
leak.
See Warning statement
above
 
 
1. Improper log placement 
 
2. Air holes at burner inlet blocked 
 
3. Burner flame holes blocked 
 
REMEDY
 
1. Locate and correct all leaks (see 
Checking Gas Connections, pages 15 
thru 17 
 
1. Burner system has been tested for up 
to 40 mph winds. However, extreme 
conditions may occur. See Lighting 
Instructions on page 21-22 
2. Contact local propane/LP or natural
gas company
3. Clean
pilot
(see
Cleaning and
Maintenance, page 25)
4. Locate and correct all leaks (see
Checking Gas Connections, pages 15 
thru 17) 
5. Tighten
glass
 
6. Replace faulty component 
7. Check for proper installation and 
freedom from debris or blockage
 
1. Locate and correct all leaks (see 
Checking Gas Connections, pages 15 
thru 17) 
2. Replace control valve 
 
1. Locate and correct all leaks (see 
Checking Gas Connections, pages 15 
thru 17) 
 
1. Properly locate logs ( see Installing 
Logs, page 20)
2. Clean out air holes at burner inlets.
Periodically repeat as needed
3. Remove blockage or replace burner 
 
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