Brother BCL-D20 - Manual (Page 31)

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4
4
Troubleshooting
4
If you think there is a problem with your cordless handset, check the chart below and follow the
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother
Solutions Center offers latest FAQs and troubleshooting tips. Visit us at
http://solutions.brother.com.
If you are having difficulty with your cordless handset
4
Troubleshooting and Routine
Maintenance
4
Difficulties Suggestions
The cordless handset does not
operate. Check that the battery is charged properly. (See Charging the
battery on page 27.)
Dialling or receiving does not work. Check phone line connection of the machine (base unit).
Check that the machine (base unit) is plugged in. For dialling feature, check that
the machine (base unit) is not in Power Save Mode.
Check that the battery is charged properly. (See Charging the
battery on page 27.)
Move closer to the machine (base unit). The cordless handset may be too far away
from the machine (base unit).
If you have registered the handset to more than one machine (base unit), check
that you have chosen the correct machine (base unit) from the handset menu.
(See Choosing Base unit on page 16.)
Bad phone line connection Make sure that there are no possible sources of radio interference between the
machine (base unit) and the cordless handset.
Move closer to the machine (base unit). The cordless handset may be too far away
from the machine (base unit).
During the conversation, try adjusting the angle of the antenna on the right of the
machine (base unit) to improve reception.
Move away from walls.
The battery does not charge. Check that the battery is installed properly in the cordless handset. (See
Replacing the battery on page 28.)
Check that the cordless handset is placed properly in the cradle and LED turns
green. (See Charging the battery on page 27.)
Clean the charge contacts for both cordless handset and the cradle. (See
Cleaning on page 28.)
The battery performance is still
poor after recharging. It is time to replace the battery. (See Replacing the battery on page 28.)
The cordless handset beeps during
a call. Move closer to the machine (base unit). The cordless handset may be too far away
from the machine (base unit).
Your battery may be discharged. If you want to continue the call, transfer the call
to the machine (base unit) and use the Speaker Phone key to answer. (See
Transferring a call at the end of a conversation on page 14.) Charge the battery.
(See Charging the battery on page 27.)