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Troubleshooting – Nokia 3285 User Manual

Page 127

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• TROUBLESHOOTING

This section provides a table that lists some of the most commonly-
encountered problems and provides possible solutions.

Problem

Possible cause

Possible solution

My phone
isn’t
charging.

The charger and the phone
are not properly connected.

Securely connect the charger
to the phone.

The charger is not properly
plugged in.

Ensure that the charger is
plugged in correctly.

The battery may be too hot
or cold.

Allow the battery to return
to room temperature before
charging.

My phone
isn’t
making/
answering
calls.

The battery is not charged.

Charge the battery.

The signal strength is poor.

If you are indoors, move
toward a window.

I can’t listen
to my voice
messages.

You don’t have voice mail
service.

Call your wireless service
provider.