Dvd-rom drive – Toshiba Satellite M40 (PSM42) User Manual
Page 148
User’s Manual
9-9
Troubleshooting
DVD-ROM drive
For more information, refer to Chapter 4,
.
Problem
Procedure
You cannot access a
CD/DVD in the drive
Make sure the drive
’
s drawer is securely closed.
Press gently until it clicks into place.
Open the drawer and make sure the DVD is
properly seated. It should lie flat with the label
facing up.
A foreign object in the drawer could block laser
light from reading the CD/DVD. Make sure there
is no obstruction. Remove any foreign object.
Check whether the CD/DVD is dirty. If it is, wipe it
with a clean cloth dipped in water or a neutral
cleaner. See the
section in Chapter 4
for details on cleaning.
Some CD/DVDs run
correctly, but others
do not
The software or hardware configuration may be
causing a problem. Make sure the hardware
configuration matches your software
’
s needs.
Check the CD/DVD
’
s documentation.
Check the type of CD/DVD you are using.
The drive supports:
DVD-ROM: DVD-ROM, DVD-Video
CD-ROM:
CD-DA, CD-Text,
Photo CD (single/multi-session),
CD-ROM Mode 1, Mode 2,
CD-ROMXA Mode 2
(Form1, Form2),
Enhanced CD (CD-EXTRA),
CD-G (Audio CD only),
Addressing Method 2
Check the region code on the DVD. It must
match that on the DVD-ROM drive. Region
codes are listed in the Optical media section in
Chapter 2,
Contact your dealer if the problems continue.