Toshiba External SuperMulti Drive - Manual (Page 18)

EN-18 User’s Manual
TOSHIBA External SuperMulti Drive
Troubleshooting
Problem Meaning / Solution
The eject key is not
working properly.
See if the Drive is on.
If the disc still won’t eject with the power on,
remove USB cable and insert an a slender
object (about 15mm) such as a
straightened paper clip into the emergency
eject hole to open.
The PC is not working
properly.
See if the drive is properly connected to the
PC.
See if the floppy disc remains in the PC.
The drive is not
working properly.
See if the drive is connected properly to the
PC.
See if the device drive program has been
installed properly.
No sound is heard from
an audio CD.
Check that the sound card is operational.
Check the condition of the CD and wipe the
surface of the CD clean before use.
The computer doesn’t
recognize the drive.
USB cable is not connected properly
between the computer USB port and the
drive.
Ensure that both connectors of the USB
cable is properly connected to the USB
ports on the computer and the drive.
Can be an OS problem. Try to reinstall the
Windows OS program.