Avaya GuestWorks - Manual (Page 3)

GuestWorks and DEFINITY ECS Release 9
Hospitality Operations
555-231-742
Issue 1
November 2000
Contents
iii
Contents
Contents iii
Hospitality Operations 1
■
About This Document 1
Reasons for Reissue 1
Purpose 1
Organization 2
Conventions 2
Related Documents 4
■
Hospitality Services Overview 5
Telephone Support 5
Guest Services 5
PMS Integration 6
Messaging Services 7
Flexibility 7
■
Guest Operations 9
Automatic Wakeup 9
Do Not Disturb 13
Emergency Access to the Attendant 14
Retrieving Messages 15
Dial by Name 20
■
Front Desk Operations 21
Attendant Backup 22
Check-In/Check-Out 23
Automatic Wakeup 30
Controlled Restrictions 44
Do Not Disturb 51
Message Waiting Notification 56
PMS Alarms 57
Call Accounting Alarms 57
Crisis Alert 57
Maid Status, Housekeeping Status, and
Room Occupancy
58
Recorded Announcements 59