Xerox 4112-4127 Enterprise Printing System-4616 - Manual (Page 20)

Using basic features Xerox 4112/4127 EPS
2-12 Quick Start Guide
Exercise 5: How to call for service
Refer to the User Interface when you have a problem with the machine. A status code and
suggested solutions may be displayed on the screen. Follow all steps in the suggested solutions
until the problem is corrected. If the problem persists, call for assistance.
Before calling Xerox for assistance, gather the following information:
1. A complete description of the problem.
If copy quality is a problem, have a sample available to help you describe the defect.
2. Any Fault Codes that are displayed on the User Interface.
3. The machine serial number.
Press Machine Status and locate the serial number on the Machine Information tab.
In the US, call 1-800-275-9376 extension 871.
In Canada, call 1-800-939-3769.
In Europe, go to www.xerox.com and select the Contact Us link to locate a telephone number
for your country.
Note
If possible, call from a phone that is near the 4112/4127.