A password problem, Keyboard problems, Password – Lenovo ThinkPad T60p User Manual
Page 26: Problem, Keyboard, Problems
A
password
problem
Problem:
I
forgot
my
password.
Solution:
If
you
have
registered
your
computer
for
Password
Reset
Service,
and
you
forgot
your
power-on
or
hard
disk
password,
you
can
reset
it
by
pressing
the
ThinkVantage
button
at
the
password
prompt.
v
If
you
cannot
reset
your
power-on
password,
you
must
take
your
computer
to
a
Lenovo
authorized
servicer
or
a
marketing
representative
to
have
the
password
canceled.
v
If
you
cannot
reset
your
hard
disk
password,
Lenovo
authorized
servicer
cannot
reset
your
password
or
recover
data
from
the
hard
disk.
You
must
take
your
computer
to
a
Lenovo
authorized
servicer
or
a
marketing
representative
to
have
the
hard
disk
drive
replaced.
Proof
of
purchase
is
required,
and
a
fee
will
be
charged
for
parts
and
service.
If
you
forgot
your
supervisor
password,
Lenovo
authorized
servicer
cannot
reset
your
password.
You
must
take
your
computer
to
a
Lenovo
authorized
servicer
or
a
marketing
representative
to
have
the
system
board
replaced.
Proof
of
purchase
is
required,
and
a
fee
will
be
charged
for
parts
and
service.
Keyboard
problems
Problem:
All
or
some
of
the
keys
on
the
keyboard
do
not
work.
Solution:
v
If
the
problem
occurred
immediately
after
the
computer
returned
from
standby
mode,
enter
the
power-on
password
if
one
has
been
set.
v
If
an
external
PS/2
®
keyboard
is
connected,
the
numeric
keypad
on
your
computer
does
not
work.
Use
the
numeric
keypad
on
the
external
keyboard.
v
If
an
external
numeric
keypad
or
a
mouse
is
connected:
1.
Turn
off
the
computer.
2.
Remove
the
external
numeric
keypad
or
the
mouse.
3.
Turn
on
the
computer
and
try
using
the
keyboard
again.
If
the
keyboard
problem
is
resolved,
carefully
reconnect
the
external
numeric
keypad,
external
keyboard,
or
mouse,
making
sure
that
you
have
seated
the
connectors
properly.
If
keys
on
the
keyboard
still
do
not
work,
have
the
computer
serviced.
Solving
computer
problems
18
ThinkPad
®
T60
Service
and
Troubleshooting
Guide