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Diagnosing problems, Hdd diagnostic program, Diagnosing – Lenovo ThinkPad T60p User Manual

Page 17: Problems, Diagnostic, Program

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How

can

I

contact

the

Customer

Support

Center?

See

Chapter

6,

“Getting

help

and

service,”

on

page

47

of

this

Guide.

For

the

phone

numbers

of

the

Customer

Support

Center

nearest

to

you,

see

“Worldwide

telephone

list”

on

page

55.

Where

can

I

find

warranty

information?

See

the

separate

Safety

and

Warranty

Guide

for

detailed

warranty

information.

For

the

warranty

applicable

to

your

computer,

including

the

warranty

period

and

type

of

warranty

service,

see

Appendix

A,

“Warranty

information,”

on

page

51.

How

can

I

install

a

new

operating

system?

See

the

Advanced

configuration

section

in

online

Access

Help.

Diagnosing

problems

If

you

have

a

problem

with

your

computer,

you

can

test

it

by

using

PC-Doctor

®

for

Windows.

To

run

PC-Doctor

for

Windows,

do

as

follows:

1.

Click

Start

.

2.

Move

the

pointer

to

All

Programs

(in

Windows

2000,

Programs

)

and

then

to

PC-Doctor

for

Windows

.

3.

Click

PC-Doctor

.

For

more

information

about

PC-Doctor

for

Windows,

see

the

Help

for

the

program.

Attention

Running

any

tests

can

take

up

to

several

minutes

or

longer.

Make

sure

you

have

time

to

run

the

entire

test;

do

not

interrupt

the

test

while

it

is

running.

When

preparing

to

contact

the

Customer

Support

Center,

be

sure

to

print

the

test

log

so

that

you

can

rapidly

provide

information

to

the

help

technician.

HDD

diagnostic

program

If

your

hard

disk

drive

is

not

operating

properly,

you

may

be

able

to

find

the

problem

by

running

the

HDD

diagnostic

program

in

the

BIOS

Setup

Utility.

To

start

the

diagnostic

program,

do

as

follows:

1.

If

the

diskette

drive

is

connected

to

the

computer,

remove

any

diskette

from

the

diskette

drive,

and

then

turn

off

the

computer.

2.

Turn

on

the

computer.

Solving

computer

problems

Chapter

3.

Solving

computer

problems

9