Asante Technologies FriendlyNET GX6-2400W - Manual (Page 48)

5.2 Simple fixes
The following table lists some common problems that you may encounter when installing or using the
switch, and the suggested actions to solve the problems.
Table 6. Troubleshooting
Problem Suggested Action
LEDs
Power LED does 1. Verify if the power cord is securely connected to the switch and
not light up after the a wall socket/power strip.
switch is turned on.
1000Mbps 1. Verify if the Ethernet cable is securely connected to your LAN
LED does not switch/hub/PC and to the switch. Make sure the PC and/or
illuminate after an hub/switch is turned on.
Ethernet cable is 2. Some equipment does not support 1000Mbps. In this case, it
attached Is normal for the !000Mbps LED to be out.
Network Access
PC cannot access 1. Check that the Ethernet cabling is good and the LED is green.
another host in the 2. If the port LED is amber, check if this port is disabled. You may
same network
need to wait a minute if you just turned on the switch.
PCs cannot display 1. The switch is powered up and the connecting port is enabled.
web configuration The factory default IP for the switch is 192.168.1.1.
pages. 2. Verify your network setup in your PC for this information. If your
PC does not have a valid route to access the switch, change the switch IP to an
You forgot/lost your
WEB Configuration
password. 1.
2. If you have not changed the password from the default, try using “Asante” as the
password.
Login to console mode through RS232 or USB, use “sys user show” to display the lost
information
Some pages do not
display completely 1
2 Verify that you are using Internet Explorer v5.5 or later. Netscape is not supported.
Support for Javascript® must be enabled in your browser. Support for Java® may
also be required.
Ping the switch IP address to see if the link is stable. If some ping packets fail, check
your network setup to make sure a valid setting.
Changes not saved
1.
Make sure you have gone to Admin – Save configuration and saved the configuration.
Cannot show the
texts on the terminal
emulator. 1.
2. The factory default baud rate is 9600, no flow control, 8 bit data, no parity check and
stop bit is one.
Check if the cable is good.
Page 48 GX6-2400W User’s Manual Asante Networks