Warranty information – Vaddio GroupSTATION User Manual
Page 35
GroupSTATION
Vaddio GroupSTATION - Document Number 342-0671 Rev B
Page 35 of 40
Warranty Information
(See Vaddio Warranty, Service and Return Policies posted on vaddio.com for complete details):
Hardware* Warranty: Two (2) year limited warranty on all parts and labor for Vaddio manufactured products. Vaddio
warrants its manufactured products against defects in materials and workmanship for a period of two years from the
day of purchase, to the original purchaser, if Vaddio receives notice of such defects during the warranty. Vaddio, at its
option, will repair or replace products that prove to be defective. Vaddio manufactures its hardware products from parts
and components that are new or equivalent to new in accordance with industry standard practices.
Exclusions: The above warranty shall not apply to defects resulting from improper or inadequate maintenance by the
customer, customers applied software or interfacing, unauthorized modifications or misuse, mishandling, operation
outside the normal environmental specifications for the product, use of the incorrect power supply, modified power
supply or improper site operation and maintenance. OEM products and products manufactured by other companies
are excluded and are covered by the manufacturer’s warranty.
Vaddio Customer Service: Vaddio will test, repair, or replace the product or products without charge if the unit is
under warranty. If the product is out of warranty, Vaddio will test then repair the product or products. The cost of parts
and labor charge will be estimated by a technician and confirmed by the customer prior to repair. All components must
be returned for testing as a complete unit. Vaddio will not accept responsibility for shipment after it has left the
premises.
Vaddio Technical Support: Vaddio technicians will determine and discuss with the customer the criteria for repair
costs and/or replacement. Vaddio Technical Support can be contacted through one of the following resources: e-mail
support at
or online at vaddio.com.
Return Material Authorization (RMA) Number: Before returning a product for repair or replacement request an RMA
from Vaddio’s technical support. Provide the technician with a return phone number, e-mail address, shipping address,
product serial numbers, and original purchase order number. Describe the reason for repairs or returns as well as the
date of purchase. See the General RMA Terms and Procedures section for more information. RMA’s are valid for 30
days and will be issued to Vaddio dealers only. End users must return products through Vaddio dealers. Include the
assigned RMA number in all correspondence with Vaddio. Write the assigned RMA number clearly on the shipping
label of the box when returning the product. All products returned for credit are subject to a restocking charge without
exception.
Voided Warranty: The warranty does not apply if the original serial number has been removed or if the product has
been disassembled or damaged through misuse, accident, modifications, use of incorrect power supply, use of a
modified power supply or unauthorized repair.
Shipping and Handling: Vaddio will not pay for inbound shipping transportation or insurance charges or accept any
responsibility for laws and ordinances from inbound transit. Vaddio will pay for outbound shipping, transportation, and
insurance charges for all items under warranty but will not assume responsibility for loss and/or damage by the
outbound freight carrier. If the return shipment appears damaged, retain the original boxes and packing material for
inspection by the carrier. Contact your carrier immediately.
Products not under Warranty: Payment arrangements are required before outbound shipment for all out of warranty
products.
*Vaddio manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices.
Other General Information:
Care and Cleaning
Do not attempt to take this product apart at any time. There are no user-serviceable components inside.
Do not spill liquids in the product
Keep this device away from food and liquid, especially caviar.
For smears or smudges on the product, wipe with a clean, soft cloth
Use a lens cleaner on the lens
Do not use any abrasive chemicals.
Operating and Storage Conditions:
Do not store or operate the device under the following conditions:
Temperatures above 40°C (104°F) or temperatures below 0°C (32°F)
High humidity, condensing or wet environments
In swimming pools or tadpole pools
In inclement weather
Dry environments with an excess of static discharge
In a rotary evaporator (steam condenser type)
Under severe vibration