Panasonic SCPMX9EG - Manual (Page 16)

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Troubleshooting
Before requesting service, make the following checks. If
you are in doubt about some of the check points, or if the
solutions indicated do not solve the problem, consult
your dealer for instructions.
Do you have the latest software installed?
• Occasionally, Panasonic may release updated
software for this system that may add or improve the
way a feature operates. (> 14)
No operations can be done with the remote control.
• Examine that the battery is installed correctly.
Sound is distorted or no sound.
• Adjust the volume of the system.
• Switch off the system, determine and correct the cause, then
switch the system on again. It can be caused by straining of
the speakers through excessive volume or power, and when
using the system in a hot environment.
A “humming” sound can be heard during playback.
• An AC mains lead or fluorescent light is near the
cables. Keep other appliances and cords away from
the cables of this system.
Display not shown correctly.
Playback does not start.
• You have not put in the disc correctly. Put it in correctly.
• Disc is dirty. Clean the disc.
• Replace the disc if it is scratched, warped, or
non-standard.
• There is condensation. Let the system dry for 1 to 2 hours.
Reception is poor or a beat sound is heard.
• Keep the antenna away from computers, TVs, other
cables and cords.
• Use an outdoor antenna.
• Switch off the TV or move it away from the system.
You cannot switch on the iPod/iPhone/iPad.
• Examine that the battery of the iPod/iPhone/iPad is not
depleted.
• Switch off the iPod/iPhone/iPad and the system before
you connect the iPod/iPhone/iPad. Connect the iPod/
iPhone/iPad and try again.
No sound.
• Switch off the iPod/iPhone/iPad and remove from the
system. Connect the iPod/iPhone/iPad to the system
and switch it on and play it again.
iPod/iPhone/iPad does not charge.
• Examine the connection.
• Charging an iPod/iPhone/iPad whose battery is depleted:
- When using the “iPod_Port” connection, turn this system
on. Do not turn this system off until the iPod/iPhone/iPad
becomes operational.
- When using the “iPod_Dock” connection, “Checking
Connection” will be displayed until the iPod/iPhone
becomes operational, but this system will have begun
charging.
The USB device or the contents in it cannot be read.
• The format of the USB device or the contents in it is/
are not compatible with the system.
• USB devices with storage capacity of more than 32 GB
cannot work in some conditions.
Slow operation of the USB device.
• Large content size or large memory USB device takes
longer time to read.
The elapsed time shown is different from the actual
play time.
• Transfer the data to another USB device or backup the
data and reformat the USB device.
Pairing cannot be done.
• Check the Bluetooth ® device condition.
The device cannot be connected.
• The pairing of the device was unsuccessful or the
registration has been replaced. Try pairing the device
again.
• This system might be connected to a different device.
Disconnect the other device and try pairing the device
again.
The device is connected but audio cannot be heard
through this system.
• For some built-in Bluetooth ® devices, you have to set
the audio output to “SC-PMX9” manually. Read the
operating instructions for the device for details.
The sound is interrupted.
• The device is out of the 10 m communication range.
Bring the Bluetooth ® device closer to this system.
• Remove any obstacle between this system and the
device.
• Other devices that use the 2.4 GHz frequency band
(wireless router, microwaves, cordless phones, etc.)
are interfering. Bring the Bluetooth ® device closer to
this system and distance it from the other devices.
• Select “Mode 1” for stable communication. (> 11)
Cannot connect to the network.
• Confirm the network connection and settings. (> 6)
• Your wireless network might be set to be invisible. In
this case select “Manual settings” in “Method 4”. (> 9)
• This system cannot join a wireless network using WEP
security settings with the WPS methods (“Method 1”).
Use “Method 4” to join the wireless network. (> 8)
• Make sure that the multicast function on the wireless
network router is set to on (enabled).
• When “D.Connect” is used, if the password for
“D.Connect” has been changed connect the other
device to this system using the new password. (> 10)
• Check that “Wireless LAN” is set to “On”. (> 15)
Cannot connect to this system.
• Display the wireless network name that this system is
connected to and make sure that the device is
connected to the same network. (> 6, 15)
• If “Net Standby” is set to “Off”, the AirPlay compatible
device cannot be connected when this system is off.
• Turn off the Wi-Fi setting on the AirPlay compatible
device, set “Net Standby” to “Off” (> 15) and then turn
this system off and on. Reconnect the compatible
device to the Wi-Fi network and then select this system
as the AirPlay speakers again.
Common problems
Disc
Radio
iPod/iPhone/iPad
USB
Bluetooth ®
AirPlay operations
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