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Troubleshooting – AT&T 1856 Speakerphone User Manual

Page 36

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Appendix

Troubleshooting

• Test a working telephone at the same telephone jack. If

another telephone has the same problem, the problem is
in the telephone jack. Contact your local telephone com-
pany (charges may apply).

• The telephone line cord might be malfunctioning. Try

installing a new telephone line cord.

I cannot dial out • First, try all the above suggestions.

• If the other telephones in your home are having the

same problem, the problem is in the wiring or local serv-

ice. Contact your local telephone company (charges may

apply).

• Eliminate any background noise. Noise from a television,

radio, or other appliances may cause the telephone to

not dial out properly. If you cannot eliminate the back-
ground noise, first try muting the telephone before dial-

ing, or dialing from another room in your home with less
background noise.

• Other electronic products can cause interference to your

telephone.

• If your telephone is plugged in with a modem or a surge

protector, plug the telephone (or modem/surge protector)
into a different location. If this solves the problem, re-locate
your telephone or modem farther apart from each other, or
use a different surge protector.

• If the other telephones in your home are having the

same problem, the problem is in the wiring or local serv-
ice. Contact your local telephone company (charges may
apply).

My calls fade out
or cut in and out
when I am using
the telephone

I hear other
calls when using
the telephone

• Disconnect the telephone base from the telephone jack.

Plug in a different telephone. If you still hear other calls,
the problem is probably in the wiring or local service.
Call your local telephone company.

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