Sony NWZ-S738FBNC - Manual (Page 133)

NWZ-S636F / S638F / S639F / S736F / S738F / S739F .GB.4-112-190-11(1)
Troubleshooting 1 1
Operation
Symptom Cause/Remedy
There is no sound.
 Th e volume level is set to zero.
 Turn the volume up ( page 11).
 Th e headphone plug is not connected properly.
 Connect the headphone plug properly ( page
11).
 Th e headphone plug is dirty.
 Clean the headphone plug with a soft dry cloth.
 N o songs or videos are stored on the player.
 Follow the instructions in the displayed message,
and transfer songs or videos from the computer.
No data is played.
 The battery is consumed.
 Charge the battery fully ( page 23).
 If the player does not react, even after charging
the battery, press the RESET button to reset the
player ( page 132).
 N o data is stored on the player.
 Follow the instructions in the displayed message,
and transfer data from the computer.
 Transferred files are not in a playable format. For
details, see “Supported file format” of
“Specifications” ( page 159).
 Songs or videos may not be played back,
depending on the file format ( page 159).
 Photos may not be displayed, depending on the
file size or the file format ( page 159).
 You are placing audio MP4 files in a video folder by
dragging and dropping.
 Place them in the “MUSIC” folder by dragging
and dropping.
 The playback limitation period of the song has
expired due to subscription conditions, etc.
 Songs with an expired playback limitation period
cannot be played back. Update them using the
software used for transferring.
 A fter dragging and dropping in Windows Explorer,
data hierarchy levels do not correspond to the player
( page 27).
Continued 
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