Spektrum SPM20200 DX2.0 - Manual (Page 29)

Spektrum ® 1-Year Limited Warranty Period
Horizon Hobby, Inc. guarantees this product to be free from defects in both material and workmanship for a period of 1
year from the date of purchase.
Limited Warranty & Limits of Liability
Pursuant to this Limited Warranty, Horizon Hobby, Inc. will, at its option, (i) repair or (ii) replace, any product determined
by Horizon Hobby, Inc. to be defective. In the event of a defect, these are your exclusive remedies.
This warranty does not cover cosmetic damage or damage due to acts of God, accident, misuse, abuse, negligence,
commercial use, or modification of or to any part of the product. This warranty does not cover damage due to improper
installation, operation, maintenance, or attempted repair by anyone other than an authorized Horizon Hobby, Inc. service
center. This warranty is limited to the original purchaser and is not transferable. In no case shall Horizon Hobby’s
liability exceed the original cost of the purchased product and will not cover consequential, incidental or collateral
damage. Horizon Hobby, Inc. reserves the right to inspect any and all equipment involved in a warranty claim. Repair
or replacement decisions are at the sole discretion of Horizon Hobby, Inc. Further, Horizon Hobby reserves the right to
change or modify this warranty without notice. REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS
THE EXCLUSIVE REMEDY OF THE CONSUMER. HORIZON HOBBY, INC. SHALL NOT BE LIABLE FOR ANY INCIDENTAL
OR CONSEQUENTIAL DAMAGES. As Horizon Hobby, Inc. has no control over use, setup, final assembly, modification
or misuse, no liability shall be assumed nor accepted for any resulting damage or injury. By the act of use, setup or
assembly, the user accepts all resulting liability. If you as the purchaser or user are not prepared to accept the liability
associated with the use of this product, you are advised to return this product immediately in new and unused condition
to the place of purchase.
Safety Precautions
This is a sophisticated hobby product and not a toy. It must be operated with caution and common sense and requires
some basic mechanical ability. Failure to operate this product in a safe and responsible manner could result in injury
or damage to the product or other property. This product is not intended for use by children without direct adult
supervision. The product manual contains instructions for safety, operation and maintenance. It is essential to read and
follow all the instructions and warnings in the manual, prior to assembly, setup or use, in order to operate correctly and
avoid damage or injury.
Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot provide warranty support or repair. Once assembly, setup or use
of the product has been started, you must contact Horizon Hobby, Inc. directly. This will enable Horizon to better answer
your questions and service you in the event that you may need any assistance.
Questions or Assistance
For questions or assistance, please direct your email to [email protected], or call 877.504.0233 toll
free to speak to a service technician.
Inspection or Repairs
If your product needs to be inspected or repaired, please call for a Return Merchandise Authorization (RMA). Pack the
product securely using a shipping carton. Please note that original boxes may be included, but are not designed to
withstand the rigors of shipping without additional protection. Ship via a carrier that provides tracking and insurance for
lost or damaged parcels, as Horizon Hobby, Inc. is not responsible for merchandise until it arrives and is accepted at
our facility. Include your complete name, address, phone number where you can be reached during business days, RMA
number, and a brief summary of the problem. Be sure your name, address, and RMA number are clearly written on the
shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales receipt verifying the proof-of-purchase date. Provided
warranty conditions have been met, your product will be repaired or replaced free of charge. Repair or replacement
decisions are at the sole discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty and the expense exceeds 50% of the retail purchase cost, you will be
provided with an estimate advising you of your options. You will be billed for any return freight for non-warranty repairs.
Please advise us of your preferred method of payment. Horizon Hobby accepts money orders and cashiers checks, as
well as Visa, MasterCard, American Express, and Discover cards. If you choose to pay by credit card, please include your
credit card number and expiration date. Any repair left unpaid or unclaimed after 90 days will be considered abandoned
and will be disposed of accordingly.
Electronics and engines requiring inspection or repair should be shipped to the following address (freight prepaid):
Horizon Service Center
ATTN: Spektrum Service
4105 Fieldstone Road
Champaign, IL 61822
Include your complete name and address information inside the carton and clearly write it on the outer label/return
address area. Include a brief summary of the problem. Date your correspondence and be sure that your name and
address appear on this enclosure. To receive warranty service, you must include your original sales receipt verifying the
proof-of-purchase date. Providing warranty conditions have been met, your equipment will be repaired at no charge or
replaced at the discretion of Horizon Hobby.
Warranty
and Service
Information