Other information – Samsung HT-D5210C-ZA User Manual

Page 70

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Other Information

Troubleshooting

Refer to the chart below when this product does not function properly. If the problem you are
experiencing is not listed below or if the instructions below do not help, turn off the product,
disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864).

Symptom

Check/Remedy

I cannot eject the disc.

• Is the power cord plugged securely into the outlet?
• Turn off the power and then turn it back on.

The iPod fails to connect.

• Check the condition of the iPod connector and Dock.
• Keep the iPod software version up to date.

Playback does not start.

• Check the region number of the BD/DVD.

BD/DVD discs purchased from abroad may not be playable.

• CD-ROMs and DVD-ROMs cannot be played on this Product.
• Make sure that the rating level is correct.

Playback does not start
immediately when the
Play/Pause button is pressed.

• Are you using a deformed disc or a disc with scratches on the surface?
• Wipe the disc clean.

Sound is not produced.

• The home theater does not play sound during fast playback, slow playback,and step

motion playback.

• Are the speakers connected properly? Is the speaker setup correctly customized?
• Is the disc severely damaged?

Sound can be heard only from a
few speakers and not all 6.

• On certain BD/DVD discs, sound is output from the front speakers only.
• Check if the speakers are connected properly.
• Adjust the volume.
• When listening to a CD, radio or TV, sound is output to the front speakers only.

Select "PRO LOGIC

II" by pressing

II (Dolby Pro Logic II) on the remote

control to use all six speakers.

Dolby Digital 5.1 CH Surround
Sound is not produced.

• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH Surround Sound is

produced only if the disc is recorded with 5.1 channel sound.

• Is the audio language correctly set to Dolby Digital 5.1-CH in the information

display?

The remote control does not work.

• Are you operating the remote within its operational range and within the proper angle

relative to the sensor?

• Are the batteries drained?
• Have you selected the mode (TV/BD) functions of the remote control (TV or BD) correctly?

• Disc is rotating but no

picture is produced.

• Picture quality is poor and

picture is shaking.

• Is the TV power on?
• Are the video cables connected properly?
• Is the disc dirty or damaged?
• A poorly manufactured disc may not be playable.

Audio language and subtitles do
not work.

• Audio language and subtitles will not work if the disc does not contain them.

Menu screen does not appear
even when the menu function is
selected.

• Are you using a disc that does not contain menus?

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