Samsung KN55S9CAFXZA - Manual (Page 28)

Issues Solutions and Explanations
Trouble Powering On When the TV is turned on, the remote control receiver flashes 5 times
before the screen turns on.
If you find that you are having problems powering on your Samsung
television, there are a number of things to check before calling the service
department.
If the power cord is connected properly and the remote control is operating
normally, the problem might be with the antenna cable connection or the
cable/satellite box not being turned on. Check the antenna connection or
turn on the cable/satellite box.
Stand Assembly If you have any trouble assembling the stand, review the stand assembly
instruction in the Quick Start Guide.
Cannot Find a Channel Re-run Setup (Go to Menu > System > Setup) or run Auto Program. (Go
to Menu > Broadcasting > Auto Program).
✎ For detailed troubleshooting information, watch the troubleshooting
videos at www.samsung.com/spsn.
Make sure you have the correct cable before plugging it in. Illustrations of
common plugs and ports are shown below.
Cable Plugs Ports
HDMI
USB
Optical
Warning
Do not plug cables in
upside down.
Be sure to check the
orientation of the plug
before plugging it in.
Issues Solutions and Explanations
The TV won’t turn on. • Make sure the AC power cord is securely plugged in to the wall outlet
and the TV.
• Make sure the wall outlet is working.
• Try pressing the
P button on the TV to make sure the problem is not
the remote. If the TV turns on, refer to “Remote control does not work”
below.
There is no picture/video. • Check the cable connections. Remove and reconnect all cables
connected to the TV and external devices.
• Set the video outputs of your external devices (Cable/Sat Box, DVD,
Blu-ray etc) to match the TV's input connections. For example, if an
external device’s output is HDMI, it should be connected to an HDMI
input on the TV.
• Make sure your connected devices are powered on.
• Be sure to select the correct input source.
• Reboot the connected device by unplugging it, and then reconnecting
the device’s power cable.
The remote control does not
work.
• Replace the remote control batteries. Make sure the batteries are
installed with their poles (+/–) in the correct direction.
• Clean the sensor’s transmission window on the remote.
• Try pointing the remote directly at the TV from 5~6 feet away.
The cable/set top box remote
control doesn’t turn the TV on
or off or adjust the volume.
• Program the Cable/Set remote control to operate the TV. Refer to the
Cable/Set-Top-Box user manual for the SAMSUNG TV code.
✎ This TFT LED panel uses a panel consisting of sub pixels which require
sophisticated technology to produce. There may be, however, a few bright
or dark pixels on the screen. These pixels will have no impact on the
performance of the product.
✎ To keep your TV in optimum condition, upgrade to the latest software.
Use the Update Now or Auto Update functions on the TV's menu (Screen
Menu > Support > Software Update > Update now or Screen Menu >
Support > Software Update > Auto Update).
English - 28 English - 29
[S9C-ZA]BN68-05356B-02ENG.indb 28 2013-10-30 �� 4:42:05