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Troubleshooting, Appendix – Samsung UN78HU9000FXZA User Manual

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Troubleshooting

Getting Support

197 Support through Remote Management

198 Finding the Information You Need for Service

There is a problem with the picture

199 Testing the Picture

I can't hear the sound clearly

201 Testing the Sound

I can't see 3D images clearly.

202 Testing 3D Picture Quality

There is a problem with the broadcast.

My computer won't connect.

I can't connect to the Internet.

The Schedule Recording/Timeshift function isn't
working.

Anynet+ (HDMI-CEC) isn't working.

I am having trouble launching/using apps.

My file won't play.

I want to reset the TV.

Other Issues

Appendix

Before Using the Recording and Timeshift Functions

209 Before Using the Recording and Schedule Recording

Functions

210 Before the Using Timeshift Function

Read Before Using 3D Viewing Mode

211 3D Precautions

S-Recommendation Disclaimer

214 S Recommendation with Voice Interaction

214 S Recommendation

Supported Resolutions for 3D Modes

215 HDMI

216 Component

216 Digital Channel

216 Videos/Photos

216 Computer via HDMI Cable.

Supported Resolutions for UHD

217 HDMI Connector except for the MHL-to-HDMI Connector

217 MHL-to-HDMI Connector

Read Before Using Voice, Motion, or Face Recognition

218 Voice, Motion, and Face Recognition Precautions

220 Requirements for Using Voice, Motion, or Face

Recognition

Read Before Using Apps

Read Before Using the Web Browser

Read Before Playing Photo, Video, or Music Files

225 Photo, Video, and Music File Use Limitations

225 Compatible Storage Devices for File Transfers

226 Supported External Subtitles

226 Supported Internal Subtitles

227 Supported Image Formats and Resolutions

227 Supported Music Formats and Codecs

228 Supported Video Codecs

Read After Installing the TV

230 Picture Sizes and Input Signals

231 Installing an Anti-Theft Lock

232 Read Before Setting Up a Wireless Internet Connection

Read Before Connecting a Computer (Supported
Resolutions)

233 IBM

233 MAC

234 VESA DMT

Supported Resolutions for Video Signals

235 CEA-861

235 HDMI

License

Glossary

VI

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