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There is a problem with the picture, 199 testing the picture, Testing the picture – Samsung UN78HU9000FXZA User Manual

Page 205

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198

199

There is a problem with the picture

Testing the Picture

MENU

>

Support

>

Self Diagnosis

>

Picture Test

Try Now

Before you review the list of problems and solutions below, use Picture Test to determine if the
problem is caused by the TV. The Picture Test displays a high definition picture you can examine for
flaws or faults. If the test picture does not appear or there is noise or distortion, the TV may have a
problem. Contact Samsung’s Call Center for assistance. If the test picture is displayed properly, there
may be a problem with an external device. Please check the connections. If the problem persists,
check the signal strength or refer to the external device’s user manual.

The Problem

Try this!

Flickering and
Dimming

If your Samsung Television is flickering or dimming sporadically, you may need
to disable some of the energy efficiency features. Disable

Energy Saving

(

System

>

Eco Solution

>

Energy Saving

) or

Eco Sensor

(

System

>

Eco Solution

>

Eco

Sensor

).

Component
Connections/Screen
Color

If the color on your Samsung television screen is not correct or the black and white
colors are off, run

Picture Test

(

Support

>

Self Diagnosis

>

Picture Test

).

If the test results indicate that the problem is not caused by the TV, do the
following:

● Confirm that the One Connect's video input connectors are connected to the

correct external device video output connectors.

● Check the other connections as well. If the TV is connected to an external

device via a component cable, confirm that the Pb, Pr, and Y jacks are plugged

into their proper connectors.

In HDMI mode, there
is something wrong
with the screen.

HDMI UHD Color

is specific to a UHD source, and does not operate properly for

any other source. In this case, navigate

Picture

>

Picture Options

>

HDMI UHD

Color

menu, and then set the

HDMI UHD Color

-enabled HDMI connector to

Off

.

Screen Brightness

If the colors on your Samsung TV are correct but just a little too dark or bright, try
adjusting the following settings first.

● Go to the

Picture

menu and adjust the

Backlight

/

Cell Light

(available on

different models)

Contrast

,

Brightness

,

Sharpness

,

Color

, and

Tint (G/R)

settings.

Ghosting, Blurring, or
Juddering

If you notice ghosting or blurring on the screen, use the

Auto Motion Plus

option

(

Picture

>

Picture Options

>

Auto Motion Plus

) to resolve the issue.

Unwanted Powering
Off

If your Samsung TV appears to turn off by itself, try disabling some of the TV's
energy efficiency features. See if

Sleep Timer

(

System

>

Time

>

Sleep Timer

) has

been enabled. The

Sleep Timer

automatically turns the TV off after a specified

period of time. If the Sleep Timer has not been enabled, see if

No Signal Power Off

(

System

>

Eco Solution

>

No Signal Power Off

) or

Auto Power Off

(

System

>

Eco

Solution

>

Auto Power Off

) has been enabled and disable them.

This manual is related to the following products: