ADIC Scalar 1000 - Manual (Page 20)

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Accessories
Accessories
Included with each Scalar 1000 library are several
accessory items that complement the functionality of
this product. Please note that accessory kits vary by the
drive type used in the Scalar 1000.
Some items, such as barcode labels, are included to
provide customers with a sufficient start quantity. How-
ever, customers may choose to order more of these
items, depending on their unique configuration require-
ments. Listed below are the accessories that ship with
each Scalar 1000 library:
Scalar 1000 / DLT
• Barcode labels (Series 1-297) with Control Module
• Barcode labels (Series 298-693) with Expansion Module #1
• Operator Guide manual
• Maintenance Guide manual
• 1 DLT media per drive
• 1 DLT cleaning cartridge
• 1 terminator per drive
Scalar 1000 / AIT
• Barcode labels (Series 0-359) with Control Module
• Barcode labels (Series 360-719) with Expansion Module #1
• Operator Guide manual
• Maintenance Guide manual
• 1 AIT media per drive
• 1 AIT cleaning cartridge
• 1 terminator per drive
Scalar 1000 / 3590
• Operator Guide manual
• Maintenance Guide manual
• 2 terminators per drive
• Dual port adapter
Points of Contact
ADIC wants its customers to experience a
positive Scalar 1000 sales, integration, and installa-
tion process. A major component is communica-
tion—to identify company contacts and specific func-
tions so customers know what to expect and from
whom. Typically, ADIC, in conjunction with its au-
thorized reseller, works with the customer to address
qualification issues such as:
• Software compatibility
• Accessory requirements
• Cable requirements
• Installation scheduling
ADIC’s North American corporate phone number is
1-800-336-1233. In Europe, please contact ADIC
Europe at +33 (0) 1 30 87 53 00 or ADIC / GRAU
Storage Systems at +49 6142 9923 0.
Installation
The Scalar 1000 requires an ADIC installation
Customer Engineer (CE) to perform the library installa-
tion. Please consult your ADIC reseller for an installation
price quote. ADIC installation services include installing
and configuring the Scalar 1000 library (hardware) and a
comprehensive, customized product overview. This hands-
on training will give library operators first hand training
and guidance. Please note that customers are responsible
for the backup software installation.
Proper site preparation simplifies the installation pro-
cess so utilize this guide to identify those items requiring
customer attention. Before the actual installation, the
ADIC CE will call the customer to review the necessary
preparation steps, select the install date, and answer any
questions. Total install time varies by customer site, but to
provide adequate time, customers should plan on one day
to complete the Scalar 1000 installation.
Service and Warranty
The Scalar 1000 library’s service and support levels are
unmatched. One year of on-site service is included in the
Scalar 1000 North American list price. DLT and AIT
drives carry a three year warranty. IBM 3590 drives carry
a one year warranty. In addition, customers may also up-
grade on-site service response levels to suit specific
support requirements.
Please contact an authorized North American ADIC
reseller for complete service price quotes. For informa-
tion about services available in Europe, please contact
ADIC Europe at +33 (0) 1 30 87 53 00 or ADIC / GRAU
Storage Systems at +49 6142 9923 0.
Conclusion
By offering the Scalar 1000, ADIC is able to provide
customers with a cost-effective, reliable and flexible data
storage solution that grows with customer requirements.
ADIC recognizes that its customers have unique yet
equally important storage needs.
With the Scalar 1000 library, ADIC puts the storage
growth choice where it belongs—with the customer.