Samsung WB09H7300GP-A1 - Manual (Page 9)

English - 9
TROUBLE DIAGNOSIS
No Key Operation
• Option and Function buttons respond differently according to each cycle.
• Child Lock is being activated. To exit, hold down the Spin level key and soil level key simultaneously until it
sends out a beeping sound.
• When “End“ illuminates on the display, only the Power button works. Press the Power button and make a
new cycle selection.
Will Not Drain
• Check for any kinks in the drain hose. If any, straighten them out.
• Check for any restriction in the drain hose.
• Close the door and press the Start/Pause Button. For safety reasons, the washer does not tumble or spin with
the door open.
• When it is freezing outside, check if it is frozen inside the drain hose.
• Check if the water level signal input is correct. Go to the Board Input Test Mode.
• Go to Quick Test Mode and do a Drain Pump Test.
• Check if there is a twist in the hose (the one between the Tub and Drain Pump).
• Check if it reads AC 120V at the pump when a spin cycle is selected.
• Read the winding resistance of the pump motor. (14.2±7% Ohms)
• Check the pump at Check Pin#4 of CN6 and pin#2 of RY1 on the PCB. It should read AC 110~120V. (Refer to
the PCB Connector Check)
Wrong Water Temperature
• Check if both of the water taps are fully open.
• If the water heater is located far from the washer, unscrew the hot water tap and let its water pass until you
get hot water.
• Too Hot/Too Cold: Reduced amount of water is supplied while the PCB controls the influx to regulate the
actual temperature of the water in the tub. This may appear to be significantly hotter/colder than expected.
• Check if the temperature selection is correct.
• Disconnect the inlet hoses from the Water Valve and remove any residue in the inlet screens.
Noisy and/or Vibration/Walking
• Check if the washer is leveled and the lock nuts are tightened up on the bottom plate.
• Check if all of the shipping bolts and spacers are removed from the back panel.
• Check if load is big enough and there is no unbalance. If the load is unbalanced, put in a few towels to
balance it. (add a space between words highlighted in RED)
• Check if the motor is fastened enough.
• Remove various trouble contributors (such as a coat of dust on the floor).
Buttons do not Respond
• The Option and Function buttons respond differently according to each cycle.
• The Child Lock feature has been selected. To disable this feature press and hold Temp and Spin
simultaneously until a beep is heard.
• When the display shows “End”, only the Power button will function. Press Power and make new a cycle
selection.
TROUBLE SHOOTING
To avoid risk of electrical shock, personal injury or death; disconnect power to washer
before servicing, unless testing requires power.
WARNING
F100_Technical Manual-03435A_EN_140321.indd 9 2014-03-21 �� 5:08:41