Samsung DA-E750-ZA - Manual (Page 31)

31
ENG
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TROuBLESHOOTING
Before requesting service, please check the following.
symptom check remedy
the unit will not turn on. • Is the power cord plugged
into the outlet?
• Connect the power plug to
the outlet.
a function does not work when
the button is pressed. • Has the Wireless Audio with
Dock or the remote been
exposed to static electricity?
• Disconnect the power plug
and connect it again.
sound is not produced. • Is the unit properly
connected to device?
• Is the Mute function on?
• Is the volume set to
minimum?
• Connect it correctly.
• Press the Mute button to
cancel the function.
• Adjust the volume.
the remote control does not
work. • Are the batteries drained?
• Is the distance between
remote control and main
unit too far?
• Replace with new batteries.
• Operate closer to the main
unit.
Wi-fi network connection failed • Check if your Wi-Fi router is
Wi-Fi certified.
• Make sure the Network
Connection is set to
Wireless (General).
• Make sure the Wireless
Audio with Dock unit is
connected to a wireless IP
router or modem.
the soundshare (tV pairing)
failed. • Is your TV a supporting
model?
• Is your TV firmware the
latest version?
• Does an error occur in
connection?
• Check whether your TV is a
supporting model or not.
(http://www.samsung.com)
• Update your TV with the
latest firmware.
• Reset the unit.
Press the WPS/RESET
button in the TV mode.
• Contact the call center.
troubleshooting