Avaya 16CC - Manual (Page 28)

Incoming Calls
answering.............................................. 15
forwarding.............................................. 22
sending to coverage.............................. 22
transferring............................................. 16
L
Language
changing................................................ 25
LEDs
about...................................................... 11
Logging in to your telephone...................... 12
Logging in to your telephone extension...... 12
Logging out of your telephone extension........
12
Login as a guest user................................. 12
Login
as agent................................................. 13
Logout
as agent................................................. 13
M
Messages
retrieving................................................ 21
Muting Calls................................................ 16
N
Navigation Arrows
right & left............................................... 12
up & down.............................................. 12
O
Options & Settings...................................... 23
Options/Settings
about...................................................... 23
Outgoing calls
making a call.......................................... 14
making a call on a bridged line.............. 18
redialing a number................................. 14
P
Paper Labels
about...................................................... 12
Phone Settings
about...................................................... 23
R
Redial.......................................................... 14
Redial Options
setting.................................................... 24
Ring Pattern
changing................................................ 25
S
SAC............................................................ 22
Scrolling and Navigation
about...................................................... 12
Show incoming calls
turning on or off...................................... 24
Skills........................................................... 14
T
Telephone Stand
about...................................................... 12
Time format................................................. 26
Transfer...................................................... 16
V
Voice mail
sending an incoming call....................... 16
Voicemail
logging in............................................... 21
W
Work state................................................... 13
Work mode................................................. 13
Index
28 Avaya Agent Deskphone 16CC User Guide