MagTek EC2000 99875600 - Manual (Page 76)

9 - Troubleshooting
ExpressCard 2000| Instant Issuance Card Personalization System | User Installation and Operation Manual
Page 76
Error Message Possible Causes / Suggested Steps
Invalid Command The transaction command is invalid. See XML reference manual for
a list of correct commands. Possible sending of smart card and
independent commands as a queued transaction instead of a process
transaction.
Queued transactions are not supported for smart card and
independent commands.
The immediate transaction or queued transaction was sent to the
web interface incorrectly.
Invalid XML The transaction has an XML error. The XML data sent to the
EC2000 was not correctly formatted or contains incorrect syntax.
Please verify the code/command being sent.
Invalid Type Invalid smart cart type selection. See XML reference for proper
smart card types.
Encoding Smart Card Failed Smart card command failed. The smart card module may not be
powered on or there may be a card misorientation.
Invalid Data The data sent to a smart card is incorrect. See the XML reference
manual for the proper command data structure.
Card Jam At Tipper Station A card is stuck either before, inside, or after the tipper. Remove the
tipper foil spool assembly and remove the stuck card.
Card Jam At Shuttle-Roller
Station Card is already stuck in hopper transport. Remove stuck card from
hopper transport.
Error pushing card from a
hopper to the roller station The hopper transport could not pull a card from the hopper
designated by the current transaction. Open the top access door and
remove any stuck cards. If this error happens again, follow general
troubleshooting steps in section 9.1 First Steps.
9.15 How to Remove Stuck Cards
In some instances, such as when cards are stuck together because of static electricity or because a stock
card is bent, the EC2000’s image printer may fail to output a card properly. When this occurs, the
EC2000 will report “Error Ejecting Card” on the
Status page, and it may be necessary to remove the
card(s) manually. To remove a stuck card, follow these steps:
1) Open the top access door of the EC2000 (see section 6.5 Top Access Door Security).
2) If the card is not visible or is at the entrance to the image printer, direct the EC2000 to automatically
move the card to an accessible location:
a) Press the Menu button to open the Main Menu page.
b) Press the Maintenance button to open the Maintenance Menu page.
c) Press the Eject Blocked Card button. The EC2000 will attempt to move cards from areas you
can’t reach (such as inside the image printer or hopper transport) to areas you can reach.
3) If the card is still not visible:
a) Open the image printer and remove the ribbon (see section 6.8 Image Printer).