MagTek EC2000 99875600 - Manual (Page 52)

7 - Maintenance
ExpressCard 2000| Instant Issuance Card Personalization System | User Installation and Operation Manual
Page 52
7 Maintenance
7.1 Cleaning
The EC2000 has been designed to give you long service, and needs only minimal regular maintenance.
Please comply with the instructions given below to ensure satisfactory performance.
7.1.1 IMPORTANT: Warranty Coverage
THE MANUFACTURER’S WARRANTY IS SUBJECT TO STRICT ADHERENCE TO THE
ROUTINE SERVICING AND MAINTENANCE INSTRUCTIONS, IN PARTICULAR THE IMAGE
PRINTER CLEANING CYCLES. ANY FAILURE TO FOLLOW THE MAINTENANCE AND
SERVICING PROCEDURES DESCRIBED IN THIS SECTION VOIDS THE PRINT HEAD
WARRANTY.
MagTek disclaims any liability when there has been a failure to carry out required maintenance on the
image printer. The print head is a wearing part and an extremely sensitive image printer component. Its
useful life can be seriously curtailed by the presence of dust, liquids or solids in the device’s immediate
environment, on the print head, or on stock cards. Users must take all necessary precautions to insert only
clean card stock, free of dust deposits or foreign bodies, into the device. The frequency and quality of
cleaning are decisive factors enabling users to extend the print head’s useful life and to ensure excellent
print quality. Particular care must therefore be taken with cleaning. Users must comply with the
servicing and maintenance instructions as fully described in this section.
In addition, the use of MagTek brand ribbons (MagTek Genuine Ribbons) also ensures that the device
operates properly. Use of ribbons not approved by MagTek may as a consequence affect the quality and
reliability of image printing, produce low quality images, and even affect the image printer’s operation.
The manufacturer’s warranty does not cover physical damage or quality problems caused by using non-
MagTek approved ribbons.
7.1.2 About Cleaning
To maintain consistent print quality, completely clean the EC2000 when the following occurs:

After every 1000 cards

After changing the image printer ribbon

During routine maintenance

If there are frequent card jams

If there are problems with print quality

If there are magstripe encoding errors

If the feed rollers are not shiny and clean

When the EC2000 signals that maintenance is required
Cleaning the EC2000 requires an EC2000 Cleaning Kit available from MagTek, which includes:

Wipes used to clean the card cleaning roller.

Cleaning cards used to clean the card feed rollers, magstripe encoder, and image printer platen.

A cleaning pen used to clean the image print head.
To order the EC2000 Cleaning Kit, see Appendix A or contact your sales representative.