MagTek EC2000 99875600 - Manual (Page 57)

7 - Maintenance
ExpressCard 2000| Instant Issuance Card Personalization System | User Installation and Operation Manual
Page 57
7.3 Replacing the Image Print Head
7.3.1 About Replacing the Image Print Head
The EC2000’s image print head is a sensitive component. It directly impacts the quality of card prints,
and regular servicing along with an environment free from dust or other particles ensure a lengthy useful
life. Nonetheless, the print head may sometimes need to be replaced. The EC2000 incorporates a unique
design that enables users to do this without needing tools.
Before replacing the print head, contact MagTek Support Services or your MagTek dealer to check
whether replacement is advisable and to order the part. During the print head’s warranty period, MagTek
will provide free exchanges for defective print heads, provided:

You have used only MagTek consumables (ribbons and maintenance products).

You have followed the cleaning and servicing cycles scrupulously.

You are working in a dust-free environment complying with the device’s specifications.

You are using flat cards, with no rough patches which could damage the print head surface.
7.3.2 How to Replace the Image Print Head
To replace the image print head, follow these steps:
1) Obtain a replacement image print head.
2) Note the code shown on the white label stuck on the print head. You will be asked for this code in a
later step.
3) Open the EC2000’s top access door (see section 6.5 Top Access Door Security for details).
4) Unplug the EC2000’s power cable from the wall outlet.
5) Open the image printer (see section 6.8 Image Printer for details).
6) Locate the print head (see Figure 7-5).