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Rectifying faults, After-sales service, To book an engineer visit and product advice – Siemens ET475MU11E User Manual

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Rectifying faults

Malfunctions often have simple explanations. Please read the

following notes before calling the after

­sales service.

After-sales service

Our after-sales service is there for you if your appliance should
need to be repaired. We are committed fo find the best solution
also in order to avoid an unnecessary call-out.
E number and FD number:
Please quote the E number (product number) and the FD
number (production number) of your appliance when
contacting the after-sales service. The rating plate bearing

these numbers can be found on the appliance certificate.
Please note that a visit from an after-sales service engineer is

not free of charge, even during the warranty period.
Please find the contact data of all countries in the enclosed

customer service list.

To book an engineer visit and product advice

Trust the expertise of the manufacturer, and rest assured that

the repair will be carried out by trained service technicians
using original spare parts for your domestic appliance.

Display

Fault

Measure

Blank

There is no power supply.

Check the household fuse for the appliance. Check whether there is a

power cut by trying other electronic appliances.

is flashing

The control panel is damp or an object

is resting on it.

Dry the control panel or remove the object.Then touch any control.

Ҥ

+ number

Appliance fault

Switch the appliance off and on again. Contact the after-sales service if

this appears in the display again.

”ƒ

The electronics have overheated and
have switched off the front grill ele-

ment.

Wait until the electronics have cooled down sufficiently. Then touch any
control.

”…

The electronics have overheated and

have switched off the appliance.

Wait until the electronics have cooled down sufficiently. Then touch any

control.

”‰

The appliance was in operation for too

long and has switched itself off.

You can switch the grill back on again immediately.

The display is

normal, but the
set tempera-
ture is not

reached.

No water in the grill container. The

appliance has reduced power.

Fill the grill container with water. If necessary, leave the appliance to cool

down.

The appliance
has reduced

power or
switched off.

Excessive preheating.

Preheat the empty grill for a maximum of 8-12 minutes. A longer preheat-
ing time could result in the appliance switching off (overheating protec-

tion). Switch the appliance off and let it cool down.

GB

0844 8928999
Calls from a BT landline will be charged at up to

3 pence per minute. A call set-up fee of up to 6 pence
may apply.

IE

01450 2655