Error conditions – Telenav for AT&T Supported Devices: v2.0 for Windows Mobile; HTC 8525, 8925; Samsung BlackJack 2 Users Guide User Manual

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• Share addresses with TeleNav or non-TeleNav users.

• Create and manage favorites and favorite categories. All favorites and favorite categories created on

the device automatically synch with the TeleNav website. You will need to choose “Refresh” on the
Favorites screen of the device to prompt the syncing from the website to the device.

• Create groups or contacts. All groups and contacts created on the device automatically synch with the

TeleNav website, and vice versa. You may need to re-launch the TeleNav Maps application for new
groups or contacts to be shown.

18. Error Conditions

Account not found

You do not have a valid TeleNav Maps account. Contact TeleNav Maps Customer Support at 1-888-353-6284.

Invalid login

Your account number is your 10-digit mobile phone number beginning with area code. Your PIN is a 4-digit number
that you received through SMS. Your PIN can be accessed from the “My Account Info” option in the TeleNav Maps
Tools/Extras menu.

If for some reason you cannot access your PIN, contact TeleNav Maps Customer Care at 1-888-353-6284.

Please input password

You must provide a four-digit personal identification number (PIN) along with your mobile telephone number to log
into TeleNav Maps.

Please input phone number

You must provide your mobile telephone number to log into TeleNav Maps.

Password needs 4 digits

You must provide a four digit personal identification number (PIN) along with your carrier mobile number to log into
TeleNav Maps.

Phone number needs 10 digits

Enter the entire 10 digit phone number, not prefixed by 1.

TeleNav Maps encountered an error

TeleNav Maps is having technical problems with the specific request that you made. This can be due to an address
that it cannot find, or mapping data that does not allow routing from where you are to where you want to go. In this
case, try to use a nearby address.

TeleNav Maps not available

If you get an advisory message that TeleNav Maps is not available, exit the TeleNav Maps application and then re-
launch it. If the problem recurs, it may be due to a temporary TeleNav Maps server outage.