Telenav for Sprint Supported Devices: v6.2 for BlackBerry devices - Manual (Page 65)

© 2011 TeleNav, Inc. Page 65 of 70
How long are ratings kept?
Ratings expire after two years.
TeleNav GPS Navigator is freezing up on me. How do I fix this?
If TeleNav GPS Navigator is freezing, power your device off for about 20 seconds before turning it back on. Once you’ve
done this, try launching TeleNav GPS Navigator again. If you are still experiencing issues, please contact your carrier.
The application sometimes freezes on the splash screen. How can I fix this?
You can fix application freezing on the splash screen by changing the application permissions to allow for “Connections,
Interactions, and User Data.” Follow the instructions on page
62 to adjust permission settings.
If for some reason the application is still freezing on the splash screen, please remove and re-install the application on
your device.
Why can’t I change permission settings on my device?
If a device is on a BlackBerry Enterprise Server, you will usually not be able to change permission settings due to the
restrictions set by your company or administrator. If you get a prompt upon launching the application that permission
settings need to be changed, please contact your company’s IT administrator so that they can make these changes to
the BlackBerry Enterprise Server.