Telenav for Sprint Supported Devices: v6.2 for BlackBerry devices - Manual (Page 62)

19. Error Conditions
Account cancelled or Account not found
You do not have a valid TeleNav GPS Navigator account. Contact TeleNav GPS Navigator Customer Care at
1-888-353-6284.
GPS signal weak, Cannot get GPS signal, or No GPS data
Move to an area where your device has a clearer view of the sky and can still connect with your device. Please note that
some car windshields that have heat-reflective coatings may reduce the quality of the GPS signal. Your device should
announce when you have adequate GPS signal again.
Low battery
The GPS will not work if the device’s battery charge level is below about 15%. Starting with a freshly charged standard
battery, we have used TeleNav GPS Navigator for around 4 hours before it became necessary to connect the charging
cable. If you get a low battery warning, connect a charging cable as soon as possible. In some cases, you may need to
wait a while for the battery to become sufficiently charged so that the GPS receiver will work.
Network signal weak
If the carrier network signal is weak, move to an area where reception is better and try the function that requires network
access again.
TeleNav GPS Navigator encountered an error
TeleNav GPS Navigator is having technical problems with the specific request that you made. This can be due to an
address that it cannot find, or mapping data that does not allow routing from where you are to where you want to go. In
this case, try to use a nearby address.
TeleNav GPS Navigator not available
If you get an advisory message that TeleNav GPS Navigator is not available, exit the TeleNav GPS Navigator
application and then re-launch it. If the problem recurs, it may be due to a temporary TeleNav GPS Navigator server
outage.
Unable to generate a route
TeleNav GPS Navigator could not generate a route between the two endpoints of the route. This may be a temporary
error if you have a weak GPS signal when establishing the origin but may be caused by errors in the map data in the
area around the destination.
Unable to reach TeleNav GPS Navigator server
You may see this message for several different reasons: a) your data plan is not active, b) your WIX services are not
enabled, c) you are outside of coverage, d) the data network is currently experiencing difficulties, or
e) the TeleNav GPS Navigator server is not acknowledging your device’s attempt to communicate.
You should call TeleNav Customer Support at 1-888-353-6284.
During the installation process, what happens if I get a “Cannot connect to server” message?
If you see the above error during the installation and login process, most likely your BlackBerry needs to be configured to
allow the GPS Navigator application to use the data network. Please follow these simple steps from the BlackBerry
home screen:
1. In the BlackBerry Main Menu, go Options (the wrench icon) >> Device >> Application Management.
2. Wait for the Applications list to load, and then choose TeleNav GPS Navigator from the list.
3. On the Application Properties screen, choose Edit Permissions.
4. Set the application settings for “Connections”, “Interactions” and “User Data” to “Allow” and save your changes.
© 2011 TeleNav, Inc. Page 62 of 70