Allied Telesis CG-WLBARGS User Manual

Page 49

WLBARGS Manual

When the installation fails or the connection doesn’t succeed, it’s recom-
mended to take the following actions against the problems.

(1) Find your problem in the troubleshooting collection.
(2) Go to our ofﬁcial website at http://www.corega-asia.com, then click

[Support] and click the [Online Customer Support] item. To ﬁll the form
page and note following information We will contact you as soon as
possible.

• Product name: e.g.) WLBARGS(R)
• Firmware version: access the management program to check.
• Your ISP service name.
• Windows system: e.g.) Windows98/2000/XP and so on.
• WEB browser(Version): e.g.) IE5.0/5.5/6.0 and so on.
• Network adapter manufacturer and its driver version.
• Connection way: ﬁxed IP, dynamic IP or PPPoE dial-up connection.
• What are your problem and situation: e.g.) unable to internet.
• What is the error message or picture?

Q1.Not able to connect to the Internet.

Please make sure if the below processes are complete or not.

(1) Is your subscription to ISP expired?
(2) Have the powers of all relevant devices been switched on, or have cables or

plugs been connected correctly?

(3) Has the line between the modem and internet been connected correctly?
(4) Have the cable lines among the modem, product and PC been connected

correctly?

=> When the product and modem have been connected correctly, WAN LED

will light up. If no light, please remove cable line, then re-plug in. If the
modem has a MDI/ MDI-X button, please try to switch it.

=>When the connection between PC and the product is normal, the Link/ Act

LED of the front LAN port will light up after the PC’s power is turned on.

(5) Has the connection with ADSL’s splitter been linked up correctly (There are

two kinds of splitter: ‘Telephone’ and ‘ADSL modem’)?

(6) Does the PC’s network adapter function normally?
=> Right click on [My Computer] and select [Content] => [Administrator]

=>Display[Network adapter]. If there is a marking of X or !, it means that the
network adapter doesn’t perform normally. Please re-install it.

(7) Is your network setting correct?
=> Check if TCP/IP setting is correct or not (Please refer to [3.1 TCP/IP

Conﬁguraton to check your setting].

(8) Has all information provided by your ISP been entered correctly?

FAQ