EOTech XPS2 - Manual (Page 31)

2. Call or email L-3® EOTech®’s Customer Service Department at the following:
(734) 741-8868 x2176
[email protected]
3. Be sure to leave a name, contact number, return shipping address, and failure description
in the email or on a voice mail. This will allow the manufacturer to generate a Return
Authorization Number (RA#) to include with the sight(s). DO NOT SHIP THE SIGHTS
WITHOUT A RETURN AUTHORIZATION NUMBER (this will severely delay the turn around
time on repair or replacement).
4. If you require, fill out a DD Form 1149 to include with the sight(s) you will return. Include a refer-
ence to the RA#, and a signature line for L-3® EOTech®’s Service Department to sign indicating the
receipt of materials. The signed copy will be mailed, faxed, or emailed back to you upon receipt of
the sight(s) for the purposes of accountability.
5. If the manufacturing date located on the bottom of the sight is more than two years old, a
fee will be assessed for repair to include the cost of both parts and labor. A purchase order will be
required to process the repair. Please contact L-3® EOTech® for an estimate.
Please send the unit postage prepaid, to address listed in Appendix B. Please include your
name, address, telephone number, and a written description of the problem you are encounter-
ing, and also include the RA #. Whenever possible, ship the sight in its original box.
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