EOTech Mini Red Dot Sight (MRDS) - Manual (Page 29)

3-3
SECTION II
SERVICE / PACKING AND UNPACKING
3.2 SERVICE / REPAIR
3.2.1 For service, repair, or replacement, first email
[email protected] or call
toll –free 1-877-744-4803.
3.2.2 To assist with determining if the item is repairable, the following information will be
requested:
a. Serial number of the defective item;
b. Thorough description of the malfunction, defect, or damage; and
c. If known, an explanation as to how the malfunction, defect, or damage occurred.
If the item is determined to be Beyond Economical Repair, follow applicable replacement
procedures through your Property Officer. If it is determined that the item is under warranty, or
should be returned for repair, a Return Material Authorization (RMA) number will be provided.
3.2.3 When returning the MRDS for service / repair, the following procedures should be
followed to prevent any additional damage:
a. Be sure that the MRDS is free of all contaminants such as dirt or any other foreign
material.
b. Remove the battery.