GE JAS02SNSS - Manual (Page 37)

Before You Call For Service…
GEAppliances.com
Troubleshooting Tips
Save time and money! Review the chart on this page
first and you may not need to call for service.
Problem Possible Causes What To Do
Radiant Cooktops
Surface units will not
maintain a rolling boil
or cooking is not fast
enough
Improper cookware being used. • Use pans which are flat and match the diameter of the
surface unit selected.
Surface units not work
properly
A fuse in your home may be
blown or the circuit breaker
tripped.
• Replace the fuse or reset the circuit breaker.
Cooktop controls improperly
set.
• Check to see the correct control is set for the surface unit
you are using.
Scratches (may appear
as cracks) on radiant
cooktop glass surface
Incorrect cleaning methods being
used.
• Scratches are not removable. Tiny scratches will become
less visible in time as a result of cleaning.
Cookware with rough bottoms
being used or coarse particles
(salt or sand) were between the
cookware and the surface of the
cooktop.
Cookware has been slid across
the cooktop surface.
• To avoid scratches, use the recommended cleaning
procedures. Make sure bottoms of cookware are clean
before use, and use cookware with smooth bottoms.
Areas of discoloration
on the cooktop
Food spillovers not cleaned
before next use.
• See the Cleaning the glass cooktop section.
Hot surface on a model with a
light-colored glass cooktop.
• This is normal. The surface may appear discolored when
it is hot. This is temporary and will disappear as the glass
cools.
Plastic melted to the
surface
Hot cooktop came into contact
with plastic placed on the hot
cooktop.
‡6HHWKH*ODVVVXUIDFH³SRWHQWLDOIRUSHUPDQHQWGDPDJH
section in the Cleaning the glass cooktop section.
Pitting (or
indentation) of the
cooktop
Hot sugar mixture spilled on
the cooktop.
• Call a qualified technician for replacement.
Frequent cycling off
and on of radiant
surface units
Improper cookware being used. • Use only flat cookware to minimize cycling.
Coil Cooktops
Surface units not work
properly
The surface units are not plugged
in solidly.
• With the controls off, check to make sure the surface unit is
plugged completely into the receptacle..
The surface unit controls
improperly set.
• Check to see the correct control is set for the surface unit
you are using.
The drip pans are not set
securely in the cooktop.
• With the controls off, check to make sure the drip pan is
in the recess in the cooktop and that the opening in the
pan lines up with the receptacle.
37