HP LaserJet Pro 100 color MFP M175nw - Manual (Page 179)

Product software problems with Windows
Problem Solution
A printer driver for the product is not visible in the
Printer folder ● Restart the computer to restart the spooler process. If the spooler
has crashed, no printer drivers will appear in the Printers folder.
● Reinstall the product software.
NOTE: Close any software programs that are running. To close a
software program that has an icon in the system tray, right-click the
icon, and then select the Close or Disable option.
● Try plugging the USB cable into a different USB port on the
computer.
An error message was displayed during the
software installation ● Reinstall the product software.
NOTE: Close any software programs that are running. To close a
software program that has an icon in the task bar, right-click the
icon, and then select the Close or Disable option.
● Check the amount of free space on the drive where you are
installing the product software. If necessary, free up as much space
as you can, and reinstall the product software.
● If necessary, run the Disk Defragmenter, and then reinstall the
product software.
The product is in Ready mode, but nothing prints ● Print a configuration page, and verify the product functionality.
● Restart the computer from which you are trying to print.
● Verify that all of the cables are correctly seated and within
specifications. This includes the USB and power cables. Try a new
cable.
● If trying to connect through a wireless connection, make sure that
the network cable is not connected.
ENWW Product software problems with Windows 165