HP Scanjet Enterprise 9000 Sheet-feed Scanner - Manual (Page 26)

5 Troubleshooting
This section contains solutions for common problems with the scanner.
• Scanner errors
• Basic troubleshooting tips
• Scanner installation troubleshooting
• Scanner initialization or hardware problems
• Scanner operation problems
• Scanner buttons are not working correctly
• Scanner paper path problems
• Contact HP Support
For additional troubleshooting, see the Help for the HP scanning program that you are
using.
Scanner errors
For help responding to an error, see the appropriate topics below.
Error Description
USB Error 1. Check the USB connection between the scanner and the
computer.
2. Use the Windows Device Manager tool to verify that the
computer recognizes the scanner.
• Windows 2000/XP/XP, 64 bit: The Windows Device
Manager tool is available on the Hardware tab of the
Systems tool in the Control Panel.
• Vista/Vista, 64 bit: If you have the categorized Control
Panel view, select Control Panel, select Hardware and
Sound, and then select Device Manager. If you have the
Classic view, select Control Panel, then select Device
Manager.
3. If the computer does not recognize the scanner, uninstall and
then reinstall the scanner software.
4. If the problem persists, see www.hp.com/support .
Paper Jam A document feeder paper jam has been detected. Open the hatch
and clear the jam.
Hatch Open The hatch on the document feeder is open or not securely latched.
Please close the hatch by pressing until you hear a click, and then
rescan.
Motor Failure Press the Power switch to the off position. Wait 30 seconds, and
then press the Power switch to the on position. If the message is
still displayed, see
www.hp.com/support .
Lamp Error Press the Power switch to the off position. Wait 30 seconds, and
then press the Power switch to the on position. If the message is
still displayed, see
www.hp.com/support .
24 Troubleshooting