HP 18-5021 All-in-One Desktop PC - Manual (Page 32)

Customer support for repairs
If your computer needs to be repaired, or to have parts replaced, you have two choices:
● You can easily replace many of your computer parts that are considered consumer replaceable.
This is the fastest method of repair, because many times we can send the part directly to your
home or business in a few days. (This option may not be available in all countries or regions.)
● If a repair is necessary, HP support will make arrangements to repair your computer.
These services are covered during the warranty period.
There are some limitations and exclusions to the warranty (as well as some important details), which
are described in the HP Worldwide Limited Warranty and Technical Support guide.
Before upgrading your hardware
If you intend to upgrade any of your hardware, do it only after you set up your new computer. For
instructions on setting up your computer, see the Setup Instructions poster or Setting up your
computer on page 3 . If you have any problems setting up your system and turning it on, immediately
contact HP support using the procedures given earlier in this chapter. This must be done first before
attempting to upgrade your system.
By breaking the security seal on the back of the computer, you confirm that the computer was
working properly before you attempted to upgrade your system. After the security seal has been
broken, your computer is then, to the extent allowed by local law, covered under the terms and
conditions listed in the HP Worldwide Limited Warranty and Technical Support guide.
26 Chapter 10 Support information